How to Fix Content Not Available Error Message on HBO Max App

HBO Max gives you exclusive and original TV series and shows that you can binge-watch for hours. However, it becomes frustrating when you cannot access the titles that you want to watch on the streaming platform. You will see the error message, “Content Not Available” when playing a TV show or movie on HBO Max app or website.

While the issue may delay your viewing experience, there are things you can do to resolve and fix the problem. Fortunately, you are not alone when it comes to technical issues such as content not available, video currently unavailable, or can’t play title playback error. Many users also encounter the same error but fixed it with a few troubleshooting methods.

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How to Troubleshoot & Fix Content Not Available Playback Error Message on HBO Max App

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Image by WarnerMedia

One of the things you can do when facing the “Content Not Available” error code on HBO Max app is to play another TV show or movie. The problem may be with that particular title only, if you can play other content without a problem. However, if you cannot stream any other episodes or movies, it may be an error with the app or your device. You can try streaming HBO Max using another device to check if it works or not.

Power Cycle your Device

Another reason for the HBO Max error is your spotty WiFi Internet connection. To resolve this, you can power cycle your network device and streaming media player. Doing so will also refresh the app as well as your Internet network connection.

  • Turn off your device and unplug your router and modem.
  • Wait for at least 1 minute before plugging them back in.
  • Connect to the Internet and turn on your device.
  • Relaunch HBO Max app and try again.

RELATED: How to Cancel HBO Max Free Trial or Subscription Account

Update your HBO Max App

To enjoy the full features of your HBO Max as well as get fixes for errors like these, you need to install the latest version of the app on your streaming player or smart TV device. For mobile users, you can download the latest app version by going to the App Store for iOS users or the Google Play Store for Android devices. Look for HBO Max and install available updates.

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Screenshot: Binge Gauge

Clear Cache on HBO Max App

One of the common reasons for app problems is a corrupted cache. You need to clear the cache on your HBO Max app to prevent the files from creating an error.

  • For Android devices, navigate to the Settings menu.
  • Select Apps & notifications.
  • Choose HBO Max.
  • Go to Storage.
  • Tap Clear Cache.
  • For iOS devices, you will need to uninstall and reinstall the app to clear the cache.

Now, the HBO Max server may be down. If this is the case, all you have to do is wait and nothing more. However, you may also contact HBO Max support to report your issue or get the service restoration timeline. On your browser, go to https://help.hbomax.com/us/ContactUs and enter your error report.

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How did you resolve your HBO Max content not available error? Please drop us a comment below.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.

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