Fixing “An Error Occurred While Attempting to Play this Video” Error on Plex

If you want a media library where you can store all your videos, music, and photos, Plex is a reliable streaming platform to consider. It is a one-place local media server that lets you stream all your content on any supported device.

All you have to do is add your media content on the Plex Media Server on your Windows 10/11 PC or Mac computer and install the Plex app on your other devices or streaming media player. Whenever you want to watch your TV shows, movies, or podcasts, you can do so in just a few clicks via the Plex app. You can install the Plex app on your tablet, smartphone, computer, smart TV, or gaming consoles.

However, some users complain about seeing a playback error message when they try to open their media content on the Plex app on an Android phone, Android TV, Samsung smart TV, and other devices. They encounter the error message,

“An error occurred while attempting to play this video. Please try restarting both the Plex Media Server and this app.” or

“An error occurred while attempting to play this video. Please check your connection and try again.”

An-error-occurred-while-attempting-to-play-this-video-Please-try-restarting-both-the-Plex-Media-Server-and-this-app

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How to Troubleshoot & Fix An Error Occurred While Attempting to Play this Video on Plex App

Many factors may be causing the playback issue on your Plex app. But, you can try to troubleshoot and resolve the problem with several troubleshooting ways and workarounds. Let’s check them out below.

Check your Network Connection

To play your media on Plex, you need to have a reliable network connection. Make sure your Internet signal is at least 5 Mbps to stream your videos better and simultaneously on Plex. You can do a speed test to verify your network speed. If you have a weak network connection, try to improve it by elevating your router or restarting it.

Restart your Plex App

  • Exit Plex and turn off your device.
  • Wait for at least 5 minutes before you turn it back on and relaunch Plex.
  • Check if the error still exists.

Try Playing a Different Content

Perhaps the error occurs with a specific video file. You can verify it by switching to a different video. Play other types of files and see if you can go through with it on Plex or not.

Turn Off Audio Passthrough on Plex

  • On Plex, navigate to the Settings menu.
  • Select Advanced.
  • Go to Player.
  • Look for the Audio Passthrough option and turn it off.

Disable H264 Maximum Level on Plex

  • Launch the Settings menu on Plex.
  • Navigate to your Account settings.
  • Select Advanced.
  • Look for H264 Maximum Level and disable the option.

Update your Plex App

Depending on the device you use to stream on Plex, you can install available OS updates to run your app with the latest version.

Do you have other ideas to fix the playback error on Plex app? We love to hear from you, so drop us a comment below.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.

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