Seeing an error when you try to stream or play something on Amazon Prime Video is annoying after looking forward to a weekend of binge-watching. But, like any other streaming service, Amazon Prime Video is also prone to technical issues. One example is the error code PLAYBACK_RENDERER_ERROR.
If you encounter this playback problem while playing and watching content on Prime Video, the app will stop working, and you will see the error message,
“Video Unavailable – we’re unable to play your video right now. Please try again in a few minutes or contact amazon customer service at https://www.amazon.com/ww-an-android-contactus. Error code: Playback_renderer_error”
The error code PLAYBACK_RENDERER_ERROR usually appears when users try to stream a TV show or movie using any of the Amazon Fire TV devices such as Fire TV Stick and Firestick 4K. Android mobile device users including phones and tablets, as well as people with Samsung smart TV also get the problem.
The best thing you can do is to contact Amazon Prime customer service to further assist you in resolving this issue immediately. However, you can also try to do several solutions that may help you fix the problem without having to talk to an Amazon customer service representative or while waiting for them to respond. Let’s check them out below.
Fixing Error Code PLAYBACK_RENDERER_ERROR on Amazon Prime Video App for Fire TV Stick, Android or Samsung TV
There are general troubleshooting ways that you can do to try and resolve issues like Playback Renderer Error on the Amazon Prime Video app installed on your device. One of the basic things you can do is to exit the app and relaunch it. Doing so will help refresh your connection and app processes.
Power Cycle your Streaming and Network Devices
- Turn off your streaming device and unplug it from your power outlet, including your router and modem.
- Wait for a few minutes before plugging all your devices back in.
- Turn on your streaming device and connect to the Internet.
- Relaunch the Amazon Prime Video app.
Lower the Video Resolution on Amazon Prime Video App
You can set a lower video resolution on your Amazon Prime Video account settings. To do it, go to the Settings menu of your Amazon Prime Video app and navigate to the Video or Display Settings. From there, choose a lower video resolution or video quality.
Disable Hardware Acceleration on the Streaming App
- Launch the Settings menu of your Amazon Prime Video app.
- Select My stuff.
- Choose Stream & Download.
- Look for Use hardware acceleration.
- Disable the option.
Update your Streaming Device
Whether you are streaming from your smart TV, your mobile device, streaming player, or your computer, it is always ideal to run the latest device software or firmware to ensure the compatibility of your device to your Amazon Prime Video app.
Reinstall the Amazon Prime Video App
If nothing happens, you can try to install a new version of your Amazon Prime Video app. Uninstall the app based on the procedure of your streaming device. Then, look for Amazon Prime Video on your device’s app store option and install the app.
What else did you do to fix the Amazon Prime Video playback error? You can let us know in the comment section below.